Frequently Asked Questions
Orders & Payments
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. This website was built through wix.com and all payment methods are processed through them.
Download & Access
How do I access my eBook after purchase?
Upon completion of payment, a secure download link will be sent to your registered email address immediately.
Refunds & Support
What is the policy for digital product refunds?
Due to the nature of digital content, all sales are final. Please refer to our Refund Policy page for specific technical exceptions.
Product FAQs
How do I access my digital resource after purchase?
Upon successful payment, you will receive an automated email containing a secure download link.Â
What file formats are the eBooks provided in?
All Stoney Burger eBooks are delivered in high-resolution, EPUB format to ensure compatibility across all digital e-readers, tablets, and desktop devices while maintaining luxury typography standards.
Can I resolve technical access issues independently?
Yes. If your download link appears inactive, please ensure you are logged into the original purchasing account. Refreshing your browser cache or attempting the download in an incognito window often resolves immediate access latency.
Are there limits on the number of downloads per product?
The download link is active for 30 days. After this, it will expire.Â
What should I do if my download is corrupted?
If you encounter a corrupted file, contact our elite support team immediately. We will verify your transaction and provision a localized, single-use alternative download link within 24 business hours.
Billing & Account FAQs
What payment methods do you accept for eBook purchases?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and secure digital wallets. All transactions are processed through encrypted gateways to ensure your financial luxury and security. This website was built through wix.com and all payment methods are processed through them.
How do I update my account information or password?
All account Loging information must be updated through the service you use to log in. Google or Facebook
Where can I find my purchase history and invoices?
A detailed record of all your digital acquisitions is available in the 'Orders' section of your account. You can view, download, and print official VAT-compliant invoices for every resource you have curated.
TECHNICAL SUPPORT
Download & Access
Instant access to purchases?
A secure link is sent to your registered email immediately upon payment completion.
Download limit policy?
The download link is active for 30 days. After this, it will expire.Â
Account Security
Login difficulties?
All logins are done via google or facebook account.Â
Resource ownership policy?
Access is strictly licensed to the account holder and managed via encrypted identity tokens.