Policy Review
Digital Product Purchases
At Stoney Burger, we take pride in the premium quality of our digital content. Due to the immediate access provided upon purchase, digital products including eBooks, guides, and resource kits are generally non-refundable once the download link has been generated or accessed. This policy ensures the integrity of our intellectual property and allows us to continue producing our product
Refund Eligibility
Timeframe Limits
Refund requests must be formally submitted within 14 calendar days from the moment of transaction completion to be considered for eligibility.
Proof of Purchase
A valid order number and the email address used during checkout must accompany every request to authenticate the ownership of the Stoney Burger digital assets.
Damaged File
Although rare, if an issue occurs with the downloading of products. a refund or replacement can be issued.
Duplicate PurchasesÂ
In the event of an accidental duplicate purchase of the same digital product, Stoney Burger provides a structured resolution process. We understand that technical errors or user oversight can occur during high-end digital transactions. Our team will verify the transaction history and issue a full credit or refund for the redundant acquisition. Please provide order numbers for both instances to expedite the verification of your duplicate claim.
Download Problems
If you encounter any issues accessing your digital assets or experience interrupted file transmissions, our customer service team is happy assist in finding a resolutionÂ
01
Identify Issue
Review our policy to ensure your digital purchase meets the necessary refund eligibility criteria before proceeding.
02
Submit Form
Fill out the official support request with your order details and a professional explanation for the request.
03
Verification
Our team verifies your account access and purchase history to provide based off the information provided within 72 hours.
04
Resolution
Upon approval, funds are returned to the original payment method, following the standard processing time.
Processing Time
Once a refund is approved, the transaction is processed immediately by our systems. Depending on your financial institution, the credit will typically appear in your account within 5 to 7 business days. We appreciate your patience as we ensure the secure and accurate return of your investment.